Terms & Conditions

Last updated: 2 August 2026

The short version

We send you a proof. Nothing goes into production until you approve it, and the delivery clock starts from that approval — not from when you paid.
Because everything is printed to your order, custom work cannot be returned if you simply change your mind.
If we get it wrong — wrong colour, wrong size, poor print — we reprint it or refund you.
Check your proof carefully. Once approved, a typo on it is printed as approved.
Delivery dates are working-day estimates, not guarantees.

1. These terms

These terms apply when you order from PZIEL, whether through pzielng.com, over the phone, on WhatsApp or at the office. Placing an order means you accept them.

PZIEL trades from 82 Agboyi Road, Alapere Ketu, Lagos, Nigeria. “We” and “us” mean PZIEL; “you” means the person or business placing the order.

2. Placing an order

An order placed on the site is an offer to buy. It becomes a contract when we confirm the order and your payment has been verified. We may decline an order — for example if we cannot achieve what is being asked, if artwork is unusable, or if we believe the content is unlawful.

Every order gets a reference beginning PZ-. Quote it whenever you contact us about the job.

We record your order before payment. If your connection drops or you close the tab part-way through paying, your details and basket are already saved and we can pick it up with you. Nothing is charged unless the payment completes.

3. Prices & payment

Prices are in Nigerian Naira. The price you are shown at checkout for the goods is what you pay for them; delivery is calculated separately once you choose where it is going, and priority handling is charged only if you select it.

Deposits

For many jobs you may pay a 70% deposit to start production, with the balance due before dispatch or collection. Where you have paid a deposit, the job is scheduled but will not be released until the balance is settled.

Confirming payment

Payment is taken by Paystack. We confirm every payment against Paystack's own records before a job goes into production — so there can be a short gap between paying and your order showing as confirmed. You will not be charged twice.

Quoted prices assume the specification you selected. If the job changes — different quantity, different finish, more print positions — the price changes with it, and we will tell you before proceeding.

4. Artwork

You keep ownership of artwork you supply. By sending it you confirm that you own it or have permission to print it, and you accept responsibility for any claim arising from what it contains, including copyright or trademark infringement. We may decline work that infringes someone else's rights, or that is unlawful or offensive.

Supply the best-quality files you have. Low-resolution artwork prints as low-resolution artwork; where we can see it will not reproduce well we will tell you, but the final call on proceeding is yours.

If you would rather we designed it, our team can — ask when you order.

We will not publish your job or use it as a sample without asking you first.

5. Proofs & approval

Check the proof properly. Spelling, names, phone numbers, sizes and placement. Once you approve a proof, it is printed exactly as approved — and a reprint for an error that was on the approved proof is a new, chargeable job.

We send a proof for approval on custom work. Nothing goes into production before you approve it. If you need changes, say so and we will revise and resend.

Colour

Screens and print do not match exactly. Colour on a monitor is light; colour on fabric, card or vinyl is ink, and it varies with material. Small variation between what you see on screen and what arrives is normal and is not a fault. If exact colour matters, tell us before we print and we will agree a reference with you.

6. Turnaround

Production times are quoted in working days — Monday to Saturday per our opening hours, excluding Sundays. Public holidays are not counted in the estimate shown on the site.

The clock starts when you approve the proof, not when you place the order. If artwork takes two days to settle, the job finishes two days later than the original estimate.

Where a product offers priority handling, choosing it moves your job up the queue for the surcharge shown. An order containing several products is only as fast as its slowest item, because it ships together.

All dates are estimates given in good faith. They are not guarantees, and we are not liable for losses caused by a delay — see section 11. If a deadline is critical, tell us before ordering so we can say honestly whether we can meet it.

7. Delivery & collection

Delivery is charged as a share of the order value, banded by quantity, with a minimum:

Option	How it works
Within Lagos	Charged at the Lagos rate for your quantity
Other states	Charged at the interstate rate, plus courier transit time
Courier station	Cheaper than door delivery, and usually a day quicker — you collect from the station
Office collection	Free. Collect from Alapere Ketu during opening hours

Larger orders are charged a lower percentage, because dispatching 500 pieces does not cost ten times what 50 costs. The exact figure is shown at checkout before you pay.

Give us an address someone can actually receive at, and a phone number that will be answered. Failed deliveries caused by a wrong address or an unreachable number may be re-charged.

Once a parcel is handed to a courier, transit is in their hands. We will help you chase anything that goes astray.

Please collect finished work within 30 days. After that we may charge storage or, after a reasonable further period and notice, dispose of it.

8. Changes & cancellation

Tell us as soon as possible if you need to change or cancel. What is possible depends on where the job has got to:

Before you approve the proof — changes are usually straightforward, and cancellation means a refund less any design work already done.
After approval, before production — we will do what we can, but materials may already be committed.
Once printing has started — the job cannot be cancelled. Custom-printed goods have no resale value to anyone else.

If you close the payment window before paying, nothing is charged and your basket is kept.

9. Returns & faults

Everything we make is personalised to your order, so it cannot be returned simply because you changed your mind.

That does not affect your rights if we got it wrong. Tell us within 7 days of receiving the order if:

what arrived does not match the proof you approved;
the quantity, size or colour is not what you ordered;
the print or the item itself is defective.

Send photographs and your order reference. Where the fault is ours we will reprint the affected items at our cost, or refund them. Please keep the goods until the claim is settled — we may need them back.

Small variations in colour, position and finish are inherent to printing and are not defects. Neither are errors that were present on the proof you approved.

10. Accounts & reviews

Keep your password to yourself; you are responsible for what happens under your account. Tell us if you think someone else has access.

Reviews should be your genuine experience of a job we did for you. We may remove reviews that are abusive, dishonest, contain someone's personal details, or are not about a real order. We do not edit reviews to make them more flattering.

11. Liability

Where something goes wrong and it is our fault, our liability is limited to the value of the affected order — reprinting it or refunding it.

We are not liable for indirect or consequential losses: lost profit, lost business, lost opportunity, or the cost of an event going ahead without the printed items. If your job is tied to a fixed date, tell us before ordering and build in time.

Nothing here limits liability that cannot lawfully be limited.

We are not responsible for delays caused by things outside our control — power failures, material shortages, courier disruption, civil unrest or natural events. We will tell you promptly and agree a way forward.

12. Law & contact

These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction over any dispute.

We would much rather sort out a problem directly — most things are settled with a phone call. Please contact us first.

We may update these terms. The version that applies to your order is the one published when you placed it.

hello@pzielng.com · +234 704 000 4215
82 Agboyi Road, Alapere Ketu, Lagos, Nigeria.